Refund policy
Overview We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns You have 14 days from the date of delivery to request a return. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
Certain items such as consumables or items marked as final sale are not eligible for return.
How to Initiate a Return To start a return, please contact us through our website with your order number and reason for return. We will provide instructions on how to send your item back.
Return Shipping Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Exchanges If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.
EU Consumer Rights As we are based in Portugal, customers within the European Union are entitled to a 14-day cooling-off period under EU consumer protection law, during which they may cancel their order without providing a reason. Return shipping costs in such cases are the responsibility of the customer unless otherwise stated.
Contact For any return or refund inquiries, please contact us through the contact information on our website